New mychron 4 660 will not download

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New mychron 4 660 will not download

Postby Shu407 » Sun Mar 13, 2016 12:19 am

Just installed a new mychron 4 660 on my sons car. Made some runs and downloaded them onto the data key. Problem i'm having is when i press "download" on my software, instead of downloading it pops up a window that says "could not find file download.exe". Is there something i missed when installing the software? And also i tried uninstalling it and reinstalling it with no success.
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Re: New mychron 4 660 will not download

Postby WILD BILL » Sun Mar 13, 2016 9:36 am

I sent Robbie a PM with a link to this post. Hopefully he gets it in time to help you out. Not sure if he gets notifications on PM's or not.

Sorry but it's the only help I can offer. smiley-wave
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Re: New mychron 4 660 will not download

Postby Shu407 » Sun Mar 13, 2016 10:23 am

Thanks Bill, i messed with it all day at the track yesterday and never could make it work. We race again today so i'll have a few more runs to look at if i can ever get them downloaded.
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Re: New mychron 4 660 will not download

Postby Shu407 » Sun Mar 13, 2016 11:59 pm

Just an update after spending more time trying things tonight without solving the problem. I tried installing the software in a different computer and the runs download without a problem, so the issue is in my computer but I have no clue what to look for. I'm a nuts and bolts type of guy, not 1's and 0's lol.
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Re: New mychron 4 660 will not download

Postby robbie@aim » Mon Mar 14, 2016 4:56 pm

Shu407 wrote:Just installed a new mychron 4 660 on my sons car. Made some runs and downloaded them onto the data key. Problem i'm having is when i press "download" on my software, instead of downloading it pops up a window that says "could not find file download.exe". Is there something i missed when installing the software? And also i tried uninstalling it and reinstalling it with no success.


The issue is that our root folder, AiM_Sport, has downloaded to a different location. The software is pointing your download to the wrong location. To fix this issue we will need to remove all AiM and AiM_Sport folders from your directory and also any new desktop icons/folders that are related. Once this is complete we can reinstall the software in the correct file path. If this sounds like something that is terribly complicated or you find yourself out of your element then give me a call. I may be able to help you over the phone but I would prefer if you had internet access and I can take control of your PC to get things all sorted out.
Best,
Robbie@AiM
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Re: New mychron 4 660 will not download

Postby Shu407 » Tue Mar 15, 2016 5:22 pm

Thanks for the reply Robbie, if i cant figure it out we can do it over the net. I got it to work on the other computer so i can look at what i need to.
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